Chemotherapy Department Adminstrator

Job overview

The chemotherapy service administrator is an integral member of the Macmillan Chemotherapy Unit Team.  Working under the supervision of the Senior Sister the post holder will coordinate all administrative aspects of  the day care service including data collection, reception and clerical duties.

Main duties of the job

To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first  chemotherapy treatment is scheduled within Cancer Waiting Times targets.  Macmillan Trust  Lead Chemotherapy  Nurse Senior Sister/Charge  Nurse Chemotherapy Chemotherapy  Administrator   To liaise directly with the patient regarding their treatment, providing information and  reassurance and managing patient expectations around the chemotherapy experience   To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals.   To schedule all chemotherapy treatment on the Chemotherapy Day Unit (CDU) in line with  local guidelines and protocols.   Prepare chemotherapy notes for new patients ensuring they have all the necessary  documentation attached.   To plan patient treatment and unit capacity efficiently, having consideration for a range of  influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of  blood results etc.   To plan ahead and to support the nurse in charge to reschedule workload when necessary,  to ensure that the unit capacity is optimally utilised.   To ensure that all patients leave the CDU with an appointment for their next chemotherapy  assessment clinic and treatment, where appropriate.   To reschedule appointments for patients whose treatment has been cancelled or delayed.   To adhere to patient appointment booking processes on ICS, ensuring that Trust procedures  and local protocols are met.   To ensure that the chemotherapy nurses have access to the required patient information  and reports   To ensure that the coding department receives the required patient information on a daily  basis so that all chemotherapy income can be fully recouped.   To be responsible for regular collection of data and information as requested by the Lead  Chemotherapy Nurse, Senior Sister and /or Service Manager, including quality statistics and  patient details.   To support service improvement initiatives implemented by the Matron, Service Manager  and/or Sister and to make suggestions for improvements to the service  Reception Duties   To run a highly efficient and patient-focussed reception service, including:   To meet and greet all patients and visitors to the CDU in a professional, courteous and  friendly manner.   To deal calmly and sensitively with vulnerable patients and a range of difficult situations.   To deal with a high volume of patients with complex needs on a daily basis, both face-toface and over the phone   To communicate effectively with patients in relation to their use of services on the CDU,  guiding patients around the Unit on arrival.   To deal proactively and effectively with a wide range of enquires from clinicians, nurses and  administrative colleagues, escalating to other staff when appropriate   Dealing with patient phone calls and enquiries regarding their appointments and those who  become unwell from their cancer or chemotherapy   Alerting the appropriate members of the nursing and/or medical teams to patient enquires or  problems especially if patients are unwell from their recent treatment   Assisting with initial patients’ complaints, or where more appropriate escalating to senior  staff   Identifying and informing nursing staff which patients are on hospital transport. Liaising with  transport service about changes to patients appointments and treatment finishing time

Detailed job description and main responsibilities

For detailed job description and main and key responsibilities - please see Job description and Person specification of the vacancy.