Central Booking Service Team Leader

Job overview

The post holder will be responsible for ensuring the provision of an efficient, focused administration service and to organise and plan work across the range of administrative functions that underpin the patient pathway.

Contribute and support the delivery of all NHS targets and departmental objectives.

The post holder will be required to use their initiative in all aspects of clerical work to efficiently prioritise work and meet deadlines, as the service requires.

Responsible for ensuring compliance with Trust policies and local protocols for Data Protection, Health and Safety, Security and Fire Safety within the administration team.

Main duties of the job

An exciting opportunity has arisen within the Central Booking Team  at St George’s  University Hospitals NHS Foundation Trust

The successful post holder will be primarily responsible for providing operational day-to-day management and leadership of the team. The post holder will facilitate a seamless patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.

This role has been designed to support in referral management process and will require the post holder to evolve to support the pathway as it is continuously improved upon over time.

The ideal candidate will be highly motivated, flexible and organised. Moreover, they will be able work well as part of a team, work towards tight deadlines and have excellent communication skills.

The main expectations of the role:

• To consistently deliver a “patient -focused” service which promotes good customer service and effective team working relationships
• Implement all administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently and smoothly
• Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies.
• Knowledge and understanding of the Two Week Wait pathway and patient confidentiality would be desirable, as well as a reflection of our Trust values.

Detailed job description and main responsibilities

**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**

*** PREVIOUS APPLICANTS ARE REQUESTED NOT TO APPLY ***