Central Booking Office Scheduler

Job overview

Outpatient Scheduler

Department: Reception and Central Booking

Band 3  pro rata if part-time

Hours: Part-time

Do you have excellent communication skills? Do you have a caring nature and enjoy making a positive difference?

An exciting opportunity has arisen to join the Central Booking Office and Call Centre as a Scheduler, collaborating with internal and external service users. The successful candidate will work in the Central Booking Office based at our Witan Gate Offices between the hours of 08:00-20.00.  We are looking for candidates who have previous customer care experience, whether within the healthcare or another environment.

Our Outpatient department at Milton Keynes University Hospital see many patients daily, so Schedulers have a significant role to play in a patients journey and overall experience. You’ll be instrumental in maintaining accurate records, booking appointments, and ensuring compliance with NHS policies and standards. Lastly, the successful candidate will be able to maintain a professional demeanour whilst meeting the trust's high standards.

Interview date: Week commencing 08/06/2026

We are unable to offer sponsorship for this role

Main duties of the job

We care We communicate We collaborate We contribute

“- NHS Survey, 2024'' They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.

The post holder will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, working across the Outpatients and Main Reception areas and within the Central Booking Function. The staff member will work consistently to provide high quality customer service and will be always professional.

Detailed job description and main responsibilities

• Scheduling of outpatient appointments in accordance with National and locally defined policies and standards to manage patient pathways, with reference to MKUH’s Patient Access Policy. •    Working in a call centre environment to respond to patient, GP, and other queries, ensuring that general data protection rules are adhered to, and excellent customer service provided. •    Monitoring patient waiting lists to ensure patients are secured an outpatient appointment within designated appropriate timeframes.  Escalating issues appropriately to senior managers.
• Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy. •    Respond to patient and other telephone calls, within designated set parameters.  Ensuring calls are managed professionally and patients are kept fully informed. •    Communicate with patients in relation clinic cancellations etc as required. •    Work collaboratively with other administrative staff and operational teams to provide an efficient and effective scheduling service.

Please refer to the job description for further details.