Central Booking Office (CBO) Scheduler

Job overview

Central Booking Office Scheduler

Department:  Reception and Central Booking

Band 3 £24,071 - £25,674 Per annum, pro rata if part-time

Hours:  37.5hrs substantive all MKUH roles will be considered for flexible working

An opportunity has arisen to join the Central Booking Office as a Scheduler. The successful candidate will work in the Central Booking Office between the hours of 08:00-17:00.  We are looking for dynamic candidates who have previous customer care experience.

The outpatient department at Milton Keynes University Hospital see a large number of patients on a daily basis, the Schedulers have a significant role to play in a patients journey and experience. The successful candidate will be able to maintain a professional demeanour whilst meeting the trusts high standards.

'We care We communicate We collaborate We contribute'

Interview date: w/c 20 January 2025

Main duties of the job

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.

The post holder will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, working across the Outpatients and Main Reception areas and within the Central Booking Function. The staff member will work consistently to provide high quality customer service and will be always professional.

Detailed job description and main responsibilities

Main duties and responsibilities

Scheduling of outpatient appointments in accordance with National and locally defined policies and standards to manage patient pathways, with reference to MKUH’s Patient Access Policy.

Working in a call centre environment to respond to patient, GP, and other queries, ensuring that general data protection rules are adhered to, and excellent customer service provided.

Central Booking Office

Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy.

Respond to patient and other telephone calls, within designated set parameters.  Ensuring calls are managed professionally and patients are kept fully informed.

Please refer to the Job Description for further details

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system.  Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.   This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing  employment  with  the  Trust,  all  employees  (except Medical & Dental Staff on national terms and conditions) are  subject  to  a probationary period lasting  a  period  of  six  months  with  an  option  to extend  for  a  further  six  months  to  a total of  12 months.