Care Group Operational Manager - MSK including Private Patients

Job overview

Following the trusts organisational redesign programme we have an exciting opportunity for the recruitment of a Care Group Operational Manager within MSK. This post will include private patients as part of the portfolio.  We are looking for an inspirational, driven and motivated leader. You will be part of the Directorate's Leadership team, working in a busy and fast paced environment and assisting with the leadership, performance and strategic direction. Experience in managing private patients would be advantageous.

The role's will support the Trusts commitment to delivering high quality, safe and effective care and will have a bespoke portfolio of services that will be led by the Triumvirate for each care group.

If you feel you have the qualities required for this high profile post and would like the opportunity to work within a Division that will help to secure the future success of the Trust, we would be delighted to receive your application.

Candidates must be able to participate in the Trust senior manager on call (SMOC) as required through the Trust on call rota.

Please see additional documents for the details of the portfolios

Please be aware that the vacancy may close if there is significant interest in this post. Enquiries regarding the post will be responded to following shortlisting.

Please note that this role is pending Agenda for Change banding review.

Main duties of the job

This operational role supports the Deputy Divisional Director of Operations who in turn supports the Divisional Director in the management and leadership of the Division. They are responsible for delivering day-to-day operational performance across the care group ensuring compliance with divisional and Trust-wide targets, and supporting workforce and financial objectives. The Care Group Operational Manager will deputise for the Deputy Divisional Director when required and works closely with the care group operational and clinical teams, including, Clinical Directors and senior nursing staff to ensure high-quality and efficient patient care.

Detailed job description and main responsibilities

Planning and Organisational Duties

• To ensure the efficiency and performance of the Division in relation to the management of contractual and performance targets, including the delivery of key operational performance targets.

• To ensure the Care Group is managed effectively through active involvement of clinical staff on a day to day basis.

• To ensure that the patient experience is paramount to the way in which services are delivered and to foster a culture in which all patients are treated with dignity and respect.  In addition, to ensure that the services are modern and responsive to the needs of individual patients.

• To ensure the Care Group policies, procedures and standards are developed and implemented which facilitate the best possible care for patients within available resources.

• To ensure that quality standards for the Care Group are implemented, taking responsibility for monitoring performance, quality assurance and implementation of audit procedures and complaints procedures.

• To work with the clinical lead to ensure the implementation of Trust policies across the Care Group and to ensure that staff are aware of their responsibilities and have appropriate training.  This includes health and safety, risk management and assurance framework compliance.

• Deliver objectives across the Care Group ranging from developing strategies to ensuring that a robust activity and income model is in place.

• To ensure effective channels of communication exist and are maintained within and across the Care Groups and ensure that there are effective working relationships and links with relevant colleagues in other organisations.

• To manage specific projects as agreed with the Divisional Director of Performance; ensuring that the decision-making processes related to funding provision are transparent and demonstrate financial probity.

• Supervise the preparation of accurate and effective booking and recording of all activity across the Care Group.

Communications and Key Working Relationships

Key Relationships: Board of Directors / Director of Operations / Deputy Director of  Nursing & Quality / Divisional Medical Directors /

Divisional Director of AHP & Nursing / Clinical Directors / Divisional Managers – Clinical and Non-Clinical / Divisional Support Managers – HR, Business Analysts and Finance / Commissioners / Local Authority/ transformation