Care Flow Navigator - Emergency Department

Job overview

This is an exciting opportunity to join our Emergency Department team working as part of Administration team in either of the following locations: Front Door Assessment and Streaming Service (FDASS), Ambulance Assessment (AMT) or Minor Injuries Unit (MIU), providing patient support and administration services. Duties include patient registration, coordinating the direction and flow of patients who present as “walk ins” to the Emergency Department (ED), processing patient documentation and retrieval of patient records, reception duties, dealing with telephone enquiries, ordering transport for patients and booking patient appointments.

A confident communicator, at all levels with the ability to display outstanding customer care skills. Excellent keyboard skills are essential with experience of working quickly and accurately under pressure.

Carrying out all administrative processes connected with patients’ attendance in the Department and their further treatment, transfer and discharge.

Shifts will be via roster over a 24/7 period including  days / evening / nights / weekends and bank holidays on a rotational basis. This will also include cross site working where necessary

Please note:  This advert may close early if a sufficient number of applications have been received.

Main duties of the job

To greet all patients in a polite and friendly manner.

Register and direct patients using appropriate guidelines via one of the following: ED Streamer, Front Door Assessment & Streaming Service (FDASS) or Ambulance Assessment (AMT).

Support patients to use the ED streaming tool to ascertain that the patient is in the correct location and requires the Emergency Department. If not, be able to re-direct accordingly.

To be able direct and support patients to use the navigation iPads.

To work with the navigation nurse to complete the patient navigation process in line with Standard Operating Procedures.

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.  Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.