Cancer Support Worker

Job overview

An exciting opportunity has arisen within the Breast Unit for a Cancer Support Worker to join our established team In Sutton. Vacancies within our team are rare- this is a unique opportunity to work in our dedicated friendly and supportive team whilst making a difference to patients and families.

Are you an experienced support worker looking to make a real impact in oncology?  We look forward to hearing from you.

Main duties of the job

The post holder will form an integral part of the Breast Clinical Nurse Specialist (CNS) team in caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers throughout their cancer care and following treatment.

The post holder will work co-ordinate and monitor the completion of Holistic needs assessment by patients and escalating and concerns to the CNS.

The post holder will provide administration support to the CNS, triaging phone calls, supporting with completing and sending of referrals, liaising with community teams, updating, and maintaining databases.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

• Triage telephone calls to the CNS team phone liaising directly with patients/carers, signposting working with defined protocols and guidelines and escalating as needed to CNS and clinical team. Documenting and communicating outcomes.
• Assist with completing patients and CNS staff with Holistic Needs Assessment (HNA) paperwork in clinics and escalate concerns to the Clinical Nurse Specialist (CNS) where appropriate. Signpost patients to services to help meet their needs identified from the HNA.
• Co-ordinate and ensure that as patients end treatment/s.
• Act as the patient advocate and facilitator in order to resolve issues that may be barriers to accessing the service.
• Coordinate referrals and ensure all relevant information is present as per policy and protocols
• Actively participating in the provision of routine information and advice for patients and carers.