Cancer Services Booking Coordinator

Job summary

Main duties of the job

The post-holder will participate in all aspects of appointment making, including scheduling, changing, validating and cancelling patient appointments, mainly by telephone contact with the public.

The post-holder will ensure that all patient information in manual and computerised systems is dealt with in accordance with agreed policies and procedures.

The post holder will be responsible for assisting in organising appointments for urgent suspected cancer referrals in line with the National Cancer Waiting Times Guidelines.

To ensure that all required information is accurately recorded on the Trust Cancer Services Database.

Ensure that all policies and procedures are adhered to, and training undertaken where new policies and procedures are implemented. In particular, those for Booking Services confidentiality and information security.

Job responsibilities

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.