Cancer Information and Support Services Team Leader

Job overview

The Cancer Information and Support Services team sits within Cancer Services at NNUH and plays a central role in delivering high quality, person centred support to people affected by cancer across the Trust and wider locality. The team incorporates the North Norfolk Macmillan Information Centre, the NNUH Macmillan Information Pod, and the Cancer Care Navigator service. Together, these services provide trusted, evidence based information, emotional support, and practical guidance for patients, families and carers at every stage of the cancer pathway.

Working closely with Clinical Nurse Specialists, Allied Health Professionals, the Macmillan Lead Cancer Nurse, the Personalised Care Lead and the wider Colney Care Group, the team ensures equitable access to information and supports personalised, holistic care. The department is also instrumental in delivering education, coordinating volunteers, supporting survivorship initiatives, and collaborating with local and national partners, including the Integrated Care Board and Macmillan Cancer Support.

Our work is guided by NNUH’s PRIDE values, with a strong focus on compassion, empowerment, service development and continuous quality improvement. We strive to create a safe, inclusive, and responsive environment where patients feel heard, supported and informed.

Main duties of the job

This role leads the Trust’s Cancer Information and Support Services, overseeing the day to day running of the North Norfolk Macmillan Information Centre, the NNUH Information Pod and the Cancer Care Navigator team. The post holder ensures that patients, families and carers receive high quality, timely and evidence based information about cancer, treatments, emotional support needs and wider practical issues.

Key responsibilities include line management, service development, volunteer coordination, education and training, policy development, partnership working and contributing to the Trust’s cancer information strategy.

• High-impact leadership role: You will shape and develop the Trust’s cancer information provision, directly influencing patient experience and the wider personalised care agenda.
• Diverse and collaborative working: The role spans clinical teams, patient groups, public health, community services, and national organisations, offering a rich and varied professional network.
• Opportunity for service innovation: With scope to lead strategy, implement new models of support, evaluate services and drive quality improvement, this post offers real autonomy to develop best practice.

Additionally, the role provides the chance to use advanced communication and counselling skills, contribute  to survivorship work, and act as a specialist resource in cancer information across Norfolk and Waveney.

Detailed job description and main responsibilities

You will be required to work from the Rouen Road office and rotate through the information and support services at NNUH and Cromer .  You will be expected to be able to talk to patients and carers confidently in clinical settings, and on the telephone.

For further information or to discuss this post please contact Rachel Casey, Personalised Care Lead [email protected]  or Jo Richardson, Lead Cancer Nurse [email protected]

• Utilise management experience and theoretical knowledge to lead, direct and influence the Cancer Navigator Team to achieve objectives and targets, ensuring resources are deployed effectively and efficiently.
• Be responsible for the day-to-day management and smooth running of both centres and the Cancer Care Navigators ensuring work streams reflect up to date clinical practice and a patient centred approach
• Manage the sickness and absence of the Cancer Care Navigator staff in line with Trust policies.
• Monitor workloads and implement efficient and effective working practices.  Organise rosters, approve and cover annual leave and approve of bank staff if appropriate.
• Carry out appraisals and formulate subsequent Personal Development Plans for the Cancer Care Navigator team, including the identification of training needs and arranging appropriate training for the staff in line with the Trust’s training plans.
• Deal with staff disciplinary matters and involve the Trust’s HR department if appropriate.
• Support the implementation of new procedures and practice and maintain full and complete records in line with current Trust Policy.
• Lead on information services with other Cancer CNS and AHPs across the Trust and across the Integrated Care Board.
• Work closely with the Cancer Services team to ensure all projects and priorities are supported.
• Lead on the Cancer Information Strategy for the NNUH
• To provide expert cancer information covering the entire range of cancers, its treatment, psychosocial issues, lifestyle issues, financial matters and future developments.
• To support information regarding long term conditions in conjunction with other professionals.
• To provide confidential support to patients and their carers, utilising a range of recognised counselling skills.
• To demonstrate specialist skills and knowledge through expert information and support practice.

Please see the attached job description for full details and main responsibilities.