CAMHS Senior Administrator & Referral Co-ordinator

Job overview

National and Specialist CAMHS Out-Patients – is seeking a CAMHS Senior Administrator and Referrals Co-ordinator.

The vacancy is in the following team: Centre for Intervention Paediatric Psychopharmacology and Rare Diseases (CIIPRD) x 1 Full time, 1 yr fixed term.

The Child and Adolescent Mental Health Service (CAMHS) are seeking to recruit Senior Administrator and Referrals Coordinator to provide comprehensive admin as well as undertaking secretarial duties.

The post-holder will co-ordinate the administrative work of the clinical team and liaise with families, health care professionals and other external agencies, whilst acting as the first point of contact for the service.

We are looking for organised, motivated and committed individuals who will have experience networking and communicating with a large team. Excellent typing ability and high-level communication skills are essential.

We expect the successful candidate to work on-site up to 4 days a week with the minimum being 3 days.

The successful candidates will also need to meet the essential criteria detailed in the person specification, as well as having proven organisational skills, and the ability to prioritise an interesting and varied workload.

Main duties of the job

The postholder will be responsible for providing a proactive, comprehensive administrative and secretarial service to a multi-disciplinary team, enabling the team to operate effectively and  efficiently.

The administrator is often the first point of contact for families/carers and other members of the child/young person’s network and plays an important role in ensuring a good patient experience and positive image of the service.

Managing and overseeing the administrative component of the Trust patient database, i.e., inputting referral and patient information, monitoring and updating operational data quality, etc.

Flexible working:

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 9am to 5pm, giving you the very best of good work life balance.

Detailed job description and main responsibilities

• To provide a professional and confidential administration service, including taking minutes at meetings, managing team mailboxes and mobiles phones.   •    To assist people in a helpful, diplomatic and tactful manner; screening and rerouting calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.  •    To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales.   •    To arrange appointments and meetings as required.  •    Oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.   •    To monitor and maintain accurate waiting lists, in conjunction with the clinical team   •    To participate in the preparation of PPI events, conferences and projects.   •    Support admin trainees and temporary staff, ensuring access to ICT and the relevant Trust policies.

Service Requirements    •    To provide cover for colleagues, including ad hoc reception cover (as required), across CAMHS National and Specialist Outpatients.   •    Assist teams with the development of patient information and team leaflets.  •    To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice.  •    To assist in service user feedback and PPI.

Career Progression pathways and development opportunities:

We are committed to get the very best out of our staff and support staff in their career aspirations.

We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in areas that will further build on administrative skills and competencies through our fantastic educational learning portal that you will have access to.