Call Handler

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

CALL HANDLER

32.5 HOURS PER WEEK

Standard Hours for this post will be Mon-Fri between 0800-1600

Includes Covering NHS Public Holidays on a Rotational Basis

Salary Scale £25,694 - £27,900per annum pro rata

An exciting opportunity has arisen for call-handling support within the Community Treatment and Care Service, which delivers a variety of clinics from 17 locations within Dundee. The administration and call-handling team are based at Wallacetown Health Centre.

Working to support the existing admin team, you will provide an appointment booking service to patients over telephone and email.

Candidates should demonstrate relevant work experience; have PC skills and be confident using Microsoft Office and Microsoft Outlook. This role requires excellent communication, organisational skills, with the ability to work under pressure in a fast-paced environment as a team player. A positive, compassionate, helpful and inclusive attitude is essential to enhance our dedicated team. Previous experience in NHS administrative/clerical environment or equivalent experience is desirable for this post.

You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment.

Informal enquiries to:

Angie Caird, Admin Team Leader/Project Support Officer

Email: angela.caird@nhs.scot

Please note: This post does not meet Home Office Guidelines for Sponsorship/Skilled Worker Visa.

Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.

ADDITIONAL INFORMATION FOR CANDIDATES

• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for shortlisting purposes.
• Posts close at midnight on the indicated date.
• For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
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• Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.
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• Once you have submitted your application form you will be unable to make any amendments

If you are a current member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Tayside