Call Handler
Cardiff and Vale University Health BoardSearch for more jobs in Cardiff
Job overview
CAV 24/7 - ‘Right place, First Time’
Full time and part time hours available, predominately weekday daytime and evening 7.5 hour shifts required with a few weekend shifts available. To note: There are very limited weekend/overnight and shorter evening shifts available, these would need to be discussed alongside weekday daytime shifts.
Based at our Contact Centre at Cardiff Royal Infirmary (CRI).
NHS Terms & Conditions – Band 2
Urgent Primary Care access is changing in Cardiff and Vale and we are looking for Call Handlers to join and expand our existing multi-disciplinary Team.
What is CAV 24/7?
A comprehensive ‘Phone First’ service that provides enhanced clinical telephone triage to ensure the citizens of Cardiff and Vale access safe and effective urgent care, underpinned by the principle of ‘right place, first time’.
Main duties of the job
About the role:
Working within a busy call centre environment, you will act as the first point of contact for our citizens with urgent health care needs. You will be responsible for answering calls, supported by computer software and patient protocols, which will enable you to establish the reason for the call. Call handlers will be responsible for answering a range of calls ranging from medical, dental, district nurse and mental health calls. This is in line with our right place, first time principle.
You should have excellent team working skills and you must be reliable and flexible to meet the needs and demands of the service. There are full and part time positions available with this vacancy working across the 24/7 period. This role may include working unsociable hours, and there will also be a requirement to work during bank holiday periods.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.