Call Handler

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

DUNDEE COMMUNITY TREATMENT AND CARE SERVICE

CALL HANDLER/ADMIN SUPPORT WORKER

Band 2

permanent

14.8 hours per week

Thu-Fri 08:00-16:00

Includes Covering NHS Public Holidays on a Rotational Basis

An exciting opportunity has arisen for clerical support within the Dundee Community Treatment and Care Service, which is delivered across a variety of locations within Dundee. This post will be based within Wallacetown Health Centre and may include occasional cover at office within Terra Nova Medical Centre.

Working to support the existing admin team, you will provide a comprehensive administrative service as required under the supervision of the Admin Team Lead, mainly booking patient appointments by telephone triage.

You will be proficient in using Microsoft packages and have excellent communication,

organisational and time management skills, with the ability to work under pressure. Previous experience in NHS administrative/clerical environment or equivalent experience is desirable for this post.

You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment. Information on the Healthcare Support Worker Regulations can be found on NHS Tayside microsite on Staffnet>Our Websites>Healthcare Support Workers.

Informal enquiries to:

Angie Caird, Admin Team Leader/Project Support Officer

Email: angela.caird@nhs.scot

Please note: This post does not meet Home Office Guidelines for Sponsorship/Skilled Worker Visa.

Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.

ADDITIONAL INFORMATION FOR CANDIDATES

• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for shortlisting purposes.
• Posts close at midnight on the indicated date.
• For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
• If you wish to participate in the Job Interview Guarantee Scheme and have been invited to interview, please contact the Hiring Manager as detailed in the advert to discuss any special requirements that you will need to enable you to attend the interview.
• Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.
• Please check your e-mail regularly (including junk folders) and your Jobtrain account for updates
• Please contact Jobtrain Candidate Support Hub https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues
• We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
• Once you have submitted your application form you will be unable to make any amendments
• If you are a current member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Tayside