Call Handler

Job overview

Cwm Taf Morgannwg University Health Board - Communications Hub

Call Handler –  52 annualised hours with availability of additional hours

Cwm Taf Morgannwg University Health Board is looking to call handlers for its Urgent Primary Care Service which operates 24/7 365 days a year based at our call centre located at Ty Elai Dinas Isaf Estate, Williamstown, Tonypandy.

The position is for 52 annualised hours with the liklihood of moving to contracted hours as vacant shifts become available over time.

We are looking for candidates who are able to work shifts across 24 hours a day and  seven days a week including overnights.

Successful candidates also need to undertake some shifts on bank holidays including Christmas & Easter as required as service delivery is 24/7, 365 days a year.

Successful candidates will need to be able to commit to a period of training undertaken over a two week period during both evenings and daytimes.

The role involves answering and processing telephone calls for the Urgent Primary Care services.

Candidates will need to be IT literate with good keyboard skills and confident to learn multiple new IT systems.

Ideally, candidates will have some experience of call handling or communicating regularly with the public over the telephone.

Main duties of the job

We want to hear from people who are flexible and feel they can meet the challenge of working within this dynamic environment.

For an informal discussion, please contact Martine Randall on 01443 444078.

To receive and process calls for the urgent primary care services, communicating with members of the public and healthcare professionals.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.