Call Centre Clerk

Job overview

A vacancy has arisen within our busy and supportive Call Centre at King’s Mill Hospital.

We are looking for a motivated individual with excellent communication skills and a passion for delivering outstanding customer service. As a Call Centre Clerk, you will be at the heart of patient care, ensuring outpatient appointments are managed efficiently and patient inquiries are handled with professionalism and empathy.

Key Responsibilities:

• Provide an effective and efficient call centre service for outpatient appointments and general patient queries.
• Support the Trust in meeting national and local targets.
• Adhere to the Trust’s Access Booking and Choice Policy.
• Work collaboratively with colleagues to ensure smooth operations across the department.

Apply now to join our team and help us deliver exceptional service to our patients.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

Detailed job description and main responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.