Call Centre Assistant

Job overview

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

The Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team!

• We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds.
• We are the first point of contact for our patients, staff throughout the Trust, GP's and other healthcare professionals. You will handle calls from general enquiries to internal critical emergency response procedures.
• Customer service is key to this role so we are looking for people who are flexible, articulate, enthusiastic and effective communicators and essentially can remain calm in all circumstances.

Main duties of the job

The shift pattern will vary and is rotered 5 days over 7 days, shift times will vary with the earliest start time being 6am and the latest finish time being 10pm.

The post holder must be flexible  and may be required to cover night shifts to meet the needs of the service.

Previous applicants need not apply.

If you meet the above criteria and want to join our dedicated team then we would like to hear from you!

Detailed job description and main responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager using the contact details below.