Call Centre Assistant
University Hospitals of North Midlands NHS TrustAlready thinking ahead to interview?
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Job overview
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team!
- We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds.
- We are the first point of contact for our patients, staff throughout the Trust, GP's and other healthcare professionals. You will handle calls from general enquiries to internal critical emergency response procedures.
- Customer service is key to this role so we are looking for people who are flexible, articulate, enthusiastic and effective communicators and essentially can remain calm in all circumstances.
Main duties of the job
The shift pattern will vary and is rotered 5 days over 7 days, shift times will vary with the earliest start time being 6am and the latest finish time being 10pm.
The post holder must be flexible and may be required to cover night shifts to meet the needs of the service.
Previous applicants need not apply.
If you meet the above criteria and want to join our dedicated team then we would like to hear from you!
Detailed job description and main responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager using the contact details below.