Call Assessor - Brierley Hill (RESERVE POOL)

Job summary

Main duties of the job

**Please note, this advert is predominantly weekend & unsocial hours working only**

Applicants must be fully flexible and be able to work full rotational shifts including days, evenings, nights, weekends and bank holidays.

Full & part time positions are available - a minimum of 25 hours per week when working part time

Training for this post is completed on a pass or fail basis and applicants must be able to commit to 6 weeks full time training including 2 weeks (equating to 37.5 hours per week) of mentorship which can be completed on contracted part-time hours at the beginning of their employment. The initial 4 weeks training is usually completed Monday to Friday 0800 - 1600 or 1600 - 0000 hours. Please note, training may be at Brierley Hill or Staffordshire.

Successful applicants will work within a team providing health related services to patients supported by a robust clinical assessment tool

You will be responsible for providing a high quality call handling response to all calls as laid down in national guidance and organisational procedures, through a clinically triage computer based system

Applicants must have a minimum of 5 GCSEs at Grade C or above which must include English. As part of the recruitment process you will be required to undertake assessments relevant to the post

**Please note - Stage 1 assessments will take place on Saturday 20th / Sunday 21st December 2025**

Job responsibilities

Full information can be found in the 'Candidate Information Pack' Please ensure you review this information before applying

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

This position involves a regulated activity and therefore will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both

Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of £55.76 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.

Please note that due to the banding of this post the Trust is unable to provide sponsorship to work for this role, in order to be eligible to apply you must have current right to work in the UK status.