Call Agent - Band 2 Full Time & Part Time

Job overview

Call Agent - Band 2

Adult Mental Health Services

Based at the Caludon Centre

Adult Mental Health is looking for an enthusiastic and self-motivated people to join our teams.

We are a 24 hour, 7 days a week service and we are operational 365 days per year including Bank Holidays, Christmas and New Year.

This post requires to cover calls, referrals and administration for the Adult Mental Health Front door and Crisis Resolution & Home Treatment Team.

You will be working with the Adult Mental Health Services - which is the Front door services into mental health services in Coventry and Warwickshire. This service will accept and process all of the referrals sent to Secondary Care Mental health services.

Main duties of the job

Specifically the role supports the call handling, admin processes and worklists for the Adult Mental Health Front Door.

You will adhere to procedures and processes within service timescales, whilst operating within a busy and demanding environment.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Detailed job description and main responsibilities

The essential requirements include a good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. The successful candidate will be educated to GCSE level, keyboard and IT skills are essential, with experience of Word processing, excel data entry & email.

For the most efficient way to apply for this post please apply on line. Applications are automatically forwarded to the recruitment team from the website.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.