Business Support Officer

Job summary

An exciting opportunity has arisen to join the Paediatric Management Team as a Business Support Officer. This pivotal role will provide essential management support to ensure the effective performance of administrative teams, aligning services with agreed activity levels, quality standards, and budgetary constraints.

The successful candidate will be highly organised, able to prioritise their own workload, meet tight deadlines, have excellent written and verbal communication skills and take responsibility for meeting appropriate targets, driving service improvements, and contributing to the development and delivery of high-quality healthcare services.

You will be able to work flexibly, as required, to support areas of high demand within the paediatric management team and will enjoy developing relationships and working closely with a range of internal and external stakeholders including the senior leadership of the service.

Why Join Us?

This is a fantastic opportunity to play a key role in shaping and supporting paediatric services within the Trust. You will work in a dynamic and supportive environment, with opportunities for professional growth and development.

Main duties of the job

Key Responsibilities

Administrative Oversight: Oversee the performance of administrative teams, ensuring services are delivered to high standards within the allocated budget.

Service Improvement: Collaborate with cross-service teams, Trust-wide colleagues, and senior managers to develop and enhance paediatric services.

Project Management: Plan, manage, and deliver a portfolio of tasks and projects, ensuring alignment with organisational goals.

Resource Allocation: Support the effective targeting of resources, monitoring and evaluating projects to ensure timely and efficient delivery.

Analysis and Reporting: Provide high-quality support, including complex data analysis, drafting correspondence, reports, and stakeholder communications across multiple specialties.

Communication: Foster accurate and open communication with internal and external stakeholders, ensuring the effective coordination of activities.

Team Collaboration: Be a key member of the paediatric management team, supporting strategic objectives and enhancing stakeholder relationships.

Person Specification

Qualifications: Relevant qualifications or equivalent experience in business administration or healthcare management.

Skills: Strong organisational, analytical, and communication skills with the ability to manage multiple priorities.

Experience: Proven track record in administrative or management roles, preferably within an NHS or healthcare setting.

Job responsibilities

We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.