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Business Support Manager - Dental Services

Swansea Bay University Health Board
This job is closed to applications
Medical Protection Advertisement

Location
Salary
£30,420 - £37,030 per annum
Profession
Manager and corporate
Grade
Band 5
Deadline
24 Jul 2025
Contract Type
Permanent
Posted Date
10 Jul 2025

Job overview

The post holder will be expected to work autonomously in managing the day-to-day delivery of the administration service and Dental Nurses. This will include;

Participating in weekend cover on a rotational basis. Use initiative and manage queries autonomously, escalating concerns as appropriate. Staying up to date with national government guidance and guidelines, offering this guidance as advice when appropriate. Handling significant quantities of confidential and business sensitive information on behalf of the Service. Responsible for own personal development and setting of personal goals and objectives as part of the health board appraisal process.

Main duties of the job

Work autonomously, using their own initiative to resolve issues and investigate queries or issues and make judgements upon their resolution.

Co-ordinate and arrange a variety of service and management meetings on behalf of the Manager and the Service, liaising with internal/external agencies and a variety of disciplines.

Discuss and agree with colleagues the way forward to effectively plan, implement, and manage changes within the administration service. Follow guidance and procedures and escalate any concerns to either the Senior Manager or appropriate clinician depending on the nature of the query.

Act as the key point of contact for all business-related issues within the service, ensuring effective liaison/communication between the service and other areas of the Directorate, the Health Board and external organisations communicating with a range of staff and members of the public/patients, passing on information clearly and succinctly and in a manner which the recipients will understand and which is appropriate.

Responsible for the day-to-day supervision and line management of the Administration team responsible for PADR, sickness etc. Have responsibility, day to day, for the delivery of processes, ensuring that agreed processes are followed by the team and that members of staff and the public are able to access services in a timely and effective way. This will include communicating and signposting to appropriate guidelines where appropriate.

Detailed job description and main responsibilities

Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.