Business Support Administrator

Job overview

Following the retirement of a staff member, we have an exciting opportunity for an experienced and enthusiastic person to join us to provide an efficient administrative service to the Clinical Governance and Risk Team and Complaints Team. Supporting the Clinical Governance Officer, Patient Safety Investigators, Patient Safety Specialist, Complaints Officer and Head of Complaints and process within their service.

Main duties of the job

• Provide comprehensive and effective administrative support and office support systems for the Clinical Governance and Risk Team and Complaints Team
• Act as first point of contact for the team with queries from clients, carers, clinical and managerial staff and members of the public with due regard to confidentiality, sensitivity and respect.
• Arrange appointments for Learning Responses and Complaints Meetings liaising with a variety of professionals, service users and other agencies

• Dealing with incoming telephone calls and taking messages where appropriate. This will sometimes involve dealing with urgent criteria, challenging situations and/or potentially distressing information.
• Setting up, preparing agendas, attending and minuting meetings that are relevant to both the service and role. Ensuring that the minutes to meetings and any follow up actions are completed and distributed in a timely manner.
• Liaising with patients, carers, GP’s, voluntary agencies and a wide range of medical, nursing and other staff within Sheffield Health and Social Care Trust and other external organisations.

Detailed job description and main responsibilities

This is not an exhaustive list of duties and responsibilities, please see full job description and person specification.

If you wish to know more get in touch!