Business Support Administrator

Job summary

Main duties of the job

ICT Duties

*Use and accurately populate the electronic record system (SystmOne) with information to include referrals, scanning and responding to tasks etc., taking responsibility for the quality of the data and taking note of the Health Records Standards and Procedures and Record Keeping Policy.

*Follow agreed processes for dealing with emails on Outlook and nhs.net, on a regular basis prioritising both urgency and importance, taking responsibility for signposting or dealing with queries, often sensitive, regarding issues arising.

*Scanning, photocopying and electronic filing accurately and securely.

*Populate and update systems and databases required for service delivery reporting any issues to the Programme Co-ordinator.

*Gather information from systems/records for statistical collation and audits.

*Provide support to training events e.g. away days, skill slots etc. involving the coordination of diaries, venue and hospitality booking as appropriate.

Job responsibilities

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.