Business Support Administrator - Nevill Hall Hospital

Job overview

We are looking for a motivated, organised and customer‑focused Business Support Administrator to join our Estates & Facilities Business Support team. You will be based at Nevill Hall Hospital in Abergavenny providing a professional front‑of‑house and administrative service to the Estates & Facilities division.

Are you organised, friendly, and passionate about providing excellent support within a busy healthcare environment?

In this varied and rewarding role, you will act as a key point of contact for patients, staff, visitors and external agencies. You will support the smooth running of essential administrative function that keep our hospital sites operating efficiently.

This is a fantastic opportunity for someone who enjoys variety, working with people, and playing a key role in keeping our services running smoothly every day.

You will be part of a supportive team committed to delivering a high‑quality service to patients and colleagues across the Health Board.

The hours are 22.5 per week to be worked 9:00 - 5:00pm Tuesday - Thursday.

Main duties of the job

Key Responsibilities

In this role, you will:

• Welcome, direct and support patients, visitors and staff in a professional and friendly manner.
• Use Health Board systems to check patients in, issue follow‑up appointments, and print outcome letters.
• Handle telephone and face‑to‑face enquiries, providing accurate information or redirecting as appropriate
• Use Microsoft packages such as outlook, word and excel to input and update information
• Provide general administrative support including photocopying, scanning, filing and daily record‑keeping.
• Manage incoming and outgoing mail, ensuring correct franking, sorting and distribution.
• Maintain room booking diaries and support use of ESR, Health Roster, Datix and other internal systems.
• Support new staff through on the‑job training.
• Undertake daily cash handling tasks including counting, recording and securing monies following Standard Operating Procedures.
• Collect, reconcile and bank retail takings and petty cash.
• Manage patient property, including secure storage of valuables and processing petty cash reimbursements.
• Complete cash and deposit sheets and liaise with the ABUHB Treasury team
• Report maintenance issues to Estates or contractors.
• Ensure keys, lost property and patient items are securely recorded and managed.
• Support service improvements by contributing ideas and helping implement changes.
• Take an active role in maintaining a high‑quality, patient‑focused service.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.