Breast Imaging-Patient Pathway Navigator

Job overview

Breast Imaging Patient Pathway Navigator

Department Breast Screening

Band 4 £28,392 - £31,157 Per annum, pro rata if part-time

Hours 37.5 hrs per week, all MKUH roles will be considered for flexible working

The department provides a breast screening and symptomatic service for the population of Milton Keynes

Milton Keynes Breast Service has a well-established multidisciplinary team with excellent radiology, surgical and histopathology services Our team participates in many local health promotion activities in and around Milton Keynes

The breast imaging pathway navigator will be involved from the beginning of each patient’s pathway and up to the point of definitive diagnosis (whether cancer or not)

The role is varied and includes administrative work, clinic organisation, and close working and support for both the clinical teams and patients to actively manage all patients through their diagnostic pathway, tracking their progress and escalating any deviations as appropriate and agreed A flexible approach to the needs of the department is essential as there is a requirement for evening and possible weekend work

The successful candidate will work well in a team environment and possess excellent communication and organizational skills

For an informal visit please contact Michelle Stephenson or Laura Millard on 01908 996912 or email [email protected] or [email protected]

We are unable to offer sponsorship for this role.

Interview  27th & 28th April 2026

Main duties of the job

'We care We communicate We collaborate We contribute'

Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working. ''NHS Survey, 2024''

The breast imaging pathway navigator will be involved from the beginning of each patient’s pathway and up to the point of definitive diagnosis (whether cancer or not).

The main aims of the role are:

• to be the central point of contact for patients referred to the imaging team with a suspected or confirmed cancer diagnosis, •    to facilitate a seamless coordinated personalised patient pathway and experience, •    to ensure that their individual needs are supported and met throughout, •    to monitor and track patients against the National Cancer Waiting Times targets, proactively highlighting any incidences at risk of missing targets to both the imaging and cancer services teams in a timely way.

The role is varied and includes administrative work, clinic organisation, and close working and support for both the clinical teams and patients to actively manage all patients through their diagnostic pathway, tracking their progress and escalating any deviations as appropriate and agreed.

The navigator will be based predominately in the imaging department of Milton Keynes University Hospital NHS Foundation trust but may be required to work in other areas as appropriate as directed by the line manager

Detailed job description and main responsibilities

Communication and relationship building

The post holder will:

Require excellent interpersonal skills, to ensure accurate and effective verbal, written and electronic communication with a wide range of healthcare staff both inside and outside of the Trust as well as patients and their carers/families.

Establish and maintain imaging relationships with all team members working within the trust’s divisions (i.e., acute services and unduly delayed imaging investigations, medicine including cancer services, surgery, and women’s and children’s).

Responsibilities for analysis

The post holder will:

Use high levels of analytical and judgement skills in this role.

Collate data relating to service provision, activity and performance. This information will be complicated and made up of several components which require analysis and assessment which may contain conflicting information such as complex activity trends and projections.

Responsibilities for planning & organisation of activities

The post holder will:

Require excellent organisation and administrative skills.

Receive and monitor two week waits, urgent and routine patient referrals for imaging examinations.

Responsibility for patient / client care

The post holder will:

Be required to put the patient, as the first priority, at the centre of all activities

Communicate with patients in a sensitive professional manner adhering to the trust values at all times. Patient responsibilities will include arranging appointments, guiding and accompanying patients if required, and completing holistic needs assessments as appropriate

Development of policies and services

The post holder will:

Participate in policy and service development.

Adhere to all organisational/ departmental guidelines, policies, standard operating procedures and protocols.

Financial responsibility

The post holder will:

Ensure the efficient and effective use of all resources used within the course of one’s own duties, maintaining an awareness of the financial impact of inappropriate use.

Managing people

The post holder will:

Be responsible for his/her actions and workload and be able to work unsupervised as well as part of a multidisciplinary team.

Maintain and update own training relevant to post. Taking an active part in the development review of own work suggesting areas for learning and development in the coming year.

Responsibility for information resources

The post holder will:

Use daily, IT programmes (i.e., CRIS, PACS, Cerner, NBSS, BS Select, SCR, RMS etc) relevant to the work area including medical records systems.

Be responsible for records management (creation, storage, archive, retrieval of records) in line with Trust policies and procedures.

Research and development

The post holder will:

Comply with Trust’s requirements and undertake administrative processes for evidence-based research and development, and surveys as indicated by clinical director for imaging or imaging leadership and management team.

Freedom to Act

The post holder will:

Work within Trust policies and standard operating procedures.

Ensure patient cancellations are allocated new TCI dates within the specified time limits

Other Responsibilities

The post holder will:

Have a flexible approach to hybrid working including how contracted hours of work are scheduled and work location.

Carry out administration duties in any area of the breast imaging department if exceptional circumstances make this necessary (i.e., work in reception or administration cover if high levels of sickness arise).

Please refer to the Job Description for further details