Booking Clerk/Receptionist - Physiological Sciences

Job overview

**Previous applicants need not apply**

Booking Clerk/Receptionist

1x 37.5 hours per week over 4 days

1x 16.5 hours per week (part time job share may be considered for the right candidate)

Permanent

Salary: £24,169 per annum pro rata

Closing Date: 9th July 2025

Interview Date: 24th July 2025

**This post may close early due to high numbers of applications, so you are advised to apply promptly.**

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

#JoinTeamEliot

**The use of AI is monitored, anyone using it is required to declare so**

Main duties of the job

• To ensure an effective and efficient booking service is provided within the Physiological Sciences Service.
• To provide the first point of contact for patients attending the department  for their appointments, presenting a friendly and efficient image.
• To provide an efficient and effective reception / clerical service to the Cardio-Respiratory Unit.
• Duties will be undertaken in a professional manner whilst maintaining a calm and caring environment.

Detailed job description and main responsibilities

• To negotiate dates for procedures with patients, both in person and by telephone in accordance with agreed protocols.
• To draw up lists for operation sessions, in accordance with agreed protocols.
• To reschedule appointments and lists as necessary, according to agreed protocols.
• To provide information to patients about booking procedures and provide relevant leaflets and information packs.
• To assist with the maintenance and validation of waiting list information.
• Liaise with Consultant/Surgeons when compiling operation lists.
• Book patients for operations from peripheral clinics held at other hospitals.
• Provide provisional operation lists to surgeons for them to agree/alter as necessary.
• Book patients onto other hospital operation lists for day surgery.
• Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines.
• To be flexible and be willing to assist and cover other colleagues within the Unit.
• Welcome patients and members of the public entering the department.
• Check and update patients’ personal details as required on Lorenzo and ensure all case notes are tracked to the department.
• Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner.
• Complete the transfer of patients on Lorenzo system, in a timely manner.
• Make follow up outpatient appointments as required.
• Assist patients with any transport difficulties.
• Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge.
• Answer the telephone and take necessary action.
• Download information from Unisoft for endoscopy staff to submit reports to GP’s.
• Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas.
• Telephone patients to remind patients of their procedure date and gain confirmation of their attendance.
• Follow the required procedure for all patients who do not attend on the day to ensure;
• Patient is removed from waiting list or receives another appointment.
• Lorenzo is updated.
• Details are given to the Ward Manager.
• If clinics are not open to allow the booking of outpatient appointments inform relevant parties.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.