Booking Clerk

Job overview

Booking Clerk - 37.5 hours per week  08:30 - 17:00 mon-fri

An opportunity has arisen for a Booking Clerk to join the Trust’s centralised outpatient appointments team, working 37.5 hours per week.

Our Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.

Please note there is also a 22.5 hpw and 20 hpw vacancy available, should you be successful for interview please state your preference in the interview.

Main duties of the job

• Handling inbound calls
• Booking, cancelling and rearranging Outpatient appointments
• Making outbound calls
• Maintaining a high standard of customer service
• Use of hospital systems to effectively support the management of the patient journey
• Managing clinic capacity
• Managing pending lists and wait times
• Processing new referrals from external and internal sources
• Managing theatre and secretary request spreadsheets
• Liaising with colleagues at all levels to ensure the patient journey is smooth
• To work in accordance with the Trust policies at all times

Detailed job description and main responsibilities

For the full details of the job description and person specification please read the attached documents.