Booking Clerk

Job overview

Band 3 - Booking Clerk

Full time 37.5 hours per week. Permanent posts.

The Access, Booking & Choice Team have an opportunity for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied.

The department is the central hub for outpatient and inpatient booking, and operates flexibly over 7 days a week.  You will be responsible primarily for providing a comprehensive booking service, whilst additionally completing all associated tasks to ensure our patients receive an excellent first impression, whilst ensuring all necessary data is recorded to facilitate the patient’s attendance management under the 18 week and national cancer pathways.

Duties will include liaising with patients and internal departments over the telephone, registering patients and their referrals, booking and confirming appointments/admissions using LE2.2, Somerset, Choose and Book and ORMIS, dealing with enquiries, using waiting lists to manage patients, escalating capacity requirements, filing and other general clerical duties

You should have the ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave.  The ideal candidate will have knowledge and experience of working in a similar administrative environment.

We kindly ask that previous applicants to this opportunity do not apply.

Main duties of the job

To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.

• Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services
• Helping to ensure that all teams work to agreed standards across the specialty, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy.
• Will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately.
• Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking.  Manage non-attendance in line with the Trust’s Access Policy.

Detailed job description and main responsibilities

To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.

• Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services
• Helping to ensure that all teams work to agreed standards across the specialty, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy.
• Will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately.
• Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking.  Manage non-attendance in line with the Trust’s Access Policy.