Booking Clerk - Plastics Outpatients

Job overview

* Previous Applicants Need Not Apply *

Make a Difference Every Day as an Outpatients Booking Clerk

Are you passionate about delivering outstanding patient care and being a vital part of someone’s healthcare journey? As an Outpatients Booking Clerk at Mid and South Essex NHS Foundation Trust, you’ll be one of the first friendly voices or faces our patients encounter — helping them feel informed, supported, and at ease.

In this essential role, you’ll handle patient queries with confidence and compassion, provide reassurance when it’s needed most, and ensure appointments and clinics are managed smoothly and efficiently. You'll use our booking systems to update and amend appointments while adhering to Trust policies and upholding the values we stand for.

If you're a strong communicator with a keen eye for detail, and you thrive in a fast-paced, patient-focused environment — we want to hear from you!

Please note that this post is based at Broomfield in Chelmsford until January 2026. There will then be the requirement for you to be based in St Martins Square offices in Basildon from January 2026.

Main duties of the job

Ensure targets are met with future appointments booked in receipt of referral

Ensure that the 18 week rule is monitored when appointments are rescheduled

Up-to-date knowledge of clinics and their protocols / templates for accurate booking

Cancel and/or restructure clinics, make template changes and ensure all are fully utilised

Understand the triage process within e-RS and enable bookings to Community or Secondary Care providers

Prioritise workload and escalate any relevant issues effectively

Report any lack in capacity that could cause the Trust to fail to meet National Targets

To Liaise with external providers regularly

Sensitively explain when appointments have been cancelled or changed and negotiate a new booking with patients

Deal with patient complaints / challenging conversations when necessary

Cashing up of clinics - – updating the relevant system with the outcomes of an appointment

Detailed job description and main responsibilities

For more detailed information, please see the attached Job Description and Person Specification.

We look forward to your application!

Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.

Unfortunately, Visa Sponsorship is not available for this role.