Booking Clerk - Patient Access Centre
Torbay and South Devon NHS Foundation TrustAlready thinking ahead to interview?
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Job overview
Booking Clerk - Patient Access Centre
Permanent
An opportunity has arisen to join the Trust’s outpatient appointments team working within the Patient Access Centre.
The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.
The booking team operates in a centralised booking centre, answering telephone enquiries, email enquiries and booking outpatient appointments by telephone.
Main duties of the job
- Handling inbound and outbound calls
- Booking, cancelling and rearranging Outpatient appointments
- Maintaining a high standard of customer service at all times
- Use of hospital IT systems to effectively support the management of the patient journey
- Managing clinic capacity
- Managing work queues and wait times
- Processing new referrals from external and internal sources
- Liaising with colleagues at all levels to ensure the patient journey is smooth
- To work in accordance with the Trust policies at all times
Detailed job description and main responsibilities
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification