Booking Clerk - Patient Access Centre

Job overview

Booking Clerk Permanent, 20 hours per week, Band 2

An opportunity has arisen for two people to join the Trust’s outpatient appointments team as a Booking Clerk for the Patient Access Centre.

The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.

The booking team operates in a centralised booking centre, answering telephone enquiries, email enquiries and booking outpatient appointments by telephone.

You will play a vital role in ensuring patient records are kept up to date across a variety of different IT systems and that patients receive the correct appointment for the correct times.

Health Careers |

Main duties of the job

• Handling inbound calls
• Booking, cancelling and rearranging Outpatient appointments
• Reception duties as described in the job description
• Making outbound calls
• Maintaining a high standard of customer service
• Use of hospital systems to effectively support the management of the patient journey
• Managing clinic capacity
• Managing pending lists and wait times
• Processing new referrals from external and internal sources
• Managing theatre and secretary request spreadsheets
• Liaising with colleagues at all levels to ensure the patient journey is smooth
• To work in accordance with the Trust policies at all times

Detailed job description and main responsibilities

For full details of the main responsibilities of the role, please refer to the attached Job Description and Person Specification

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.