Booking Clerk - Outpatients Call Centre

Job overview

Are you passionate about making a real difference in people's lives? Do you thrive in dynamic environments where your ideas and contributions are valued? Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!

Our Outpatients Call Centre, based at Basildon Centre, St Martins Square offices are on the second floor of the building which is situated in the Town Centre of Basildon.

Upon appointment you may be expected to work in one of the main site hospitals (Basildon, Broomfield or Southend) for training and learning purposes, with you then moving to the office in Basildon Town Centre once competencies have been met.

Main duties of the job

As part of the central booking team, you will be responsible for booking both new and follow up appointments across Basildon, Broomfield and Southend.

Impact Lives: Each day your work will directly impact patients’ access to health services, making a tangible difference in their lives.

Impact Lives: Each day your work will directly impact patients’ access to health services, making a tangible difference in their lives.

Career Progression: With ongoing changes and growth, there are ample opportunities for you to advance your career and develop new skills.

Agile Work Environment: One day you could be talking to patients, the next you might be booking appointments or even helping us develop technology to improve patient care.

Detailed job description and main responsibilities

Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!

What's in it for you?

●       Working in an innovative outpatient booking team

●        Learn core administrative and booking team skills

●        Learn digital skills and the opportunity to use new technology

●        Look after the population of Essex

●        Work with a fun team who focus on team wellbeing and support      for your development

●      Opportunity to shape the future MSE Outpatient experience and        service

●        Hybrid working while keeping connected to your team

We are looking for someone who:

●        Is passionate about patient experience

●        Enjoys interacting with patients

●        Confident at reading and responding to emails and has basic IT       skills

●        Is accurate and methodical when following set processes

●        Has good organisational skills

●        Good stakeholder management

●        Enjoys working as a team working and collaboration

●        Confident with holding phone conversations with members of            the public

●        Strong customer service skills

For full details please refer to the attached job description and person specification.