Booking & Scheduling Clerk

Job overview

An exciting opportunity has opened up to join our team.

With demand on our services at an all time high the role our department provides has never been more critical.

Team Members are required to work on a rota system to cover

8.00am – 6.00pm Monday – Friday

Main duties of the job

As a Booking Clerk your main duties will cover:

• Managing waiting lists by priority and date order
• Booking those next on the list to a date and time that suits them
• Answering and signposting general enquiries from patients calling our appointments line
• Working collaboratively with the directorate team to ensure the capacity & demand balance is right
• Organising your workload to meet our KPI’s

To do this we need you to:

• Be able to prioritise your workload effectively
• Pride yourself on being organised
• Have an excellent eye for detail
• Be confident using a computer and Microsoft Office (in particular Excel)
• Have an excellent telephone manner
• Be able to communicate effectively and manage patient expectation
• Strive to give our patients an excellent customer service
• Be enthusiastic, resilient, confident, and committed

We will give you:

• The chance to make a difference to people in our local communities
• A mix of both office and home-working on a rota basis once training completed
• A range of Monday to Friday shifts
• Career development opportunities

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk