Booking & Scheduling Assistant

Job overview

An exciting opportunity has opened up for a Band 2 Booking & Scheduling Assistant to join us at Rochdale Infirmary.

With demand on our services at an all time high the role our department provides has never been more critical.

Main duties of the job

As a Booking & Scheduling Assistant your main duties will cover:

• Receiving and processing patient referrals
• Booking and changing appointments for patients either via a phone call, a text message, or an email
• Answering and signposting general enquiries from patients calling our appointments line

To do this we need you to:

• Be confident using a computer and Microsoft Office
• Have an excellent telephone manner
• Be able to communicate effectively
• Strive to give our patients an excellent customer service
• Be enthusiastic, confident, and committed

We will give you:

• The chance to make a difference to people in our local communities
• A mix of both office and home on a rota basis once training is complete
• A range of Monday to Friday daytime shifts
• Career development opportunities

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk