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We are looking for an empathetic, caring, enthusiastic and motivated individual You need to be able to organise yourself and others, to co-ordinate a wide range of tasks within tight timescales, to work under pressure and show initiative. You will play an important role in the effective organisation and coordination of the Bereavement Service's
Bereavement Services are the team who work alongside the Medical Examiners team to arrange for the Medical Cause of Death Certificates for our deceased patients to be completed. Bereavement Services speak to and liaise with bereaved relatives and co-ordinate with the Medical Examiners team, the mortuary team, the Coroner's Office, funeral directors and Registrars. As a member of the team you must be computer literate, used to working on the telephone, able to listen and support the bereaved, as well as your colleagues.
If you are a hardworking, empathetic, organised and confident individual, with strong administration/IT skills we would love to hear from you.
"It is our one chance to embed the safest possible memories at the worst time in someone's life"
The successful applicants will be kind and compassionate by nature, while also being professional and dedicated to delivering a proactive and efficient service to bereaved families at a distressing time. You will be someone who is methodical, calm under pressure, possess excellent IT skills, able to cope with change in demands and most importantly a team player. You will also be able to manage a caseload without direct supervision and work independently. You will be detail-focused and keen to develop your skills through the role and to actively support development of the services.
Excellent communications skills; in-person, on the telephone, virtually and in writing are essential, as you will be communicating with anxious and distressed bereaved people, as well as various other professional agencies such as the medical examiners, His Majesty's Coroner, funeral directors and registrars of deaths. You will work closely with the wards and with clinicians to coordinate timely arrangements for bereaved people.
You will be able to find a full job description and person specification attached within the supporting documents.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 04.08.25