Bank Single Point of Contact (SPOC)

Job overview

Provide an initial point of contact by telephone or email for referrers to Luton Community services including community nursing, end of life care (EOLC) and urgent response services.

As a Bank worker you can work flexibly full or part time to fill a temporary vacancy or short term staffing shortages, however hours and placements cannot be guaranteed.

Our temporary roles will give you lots of variety in different environments and could be your “foot in the door” to the NHS.

Duties will vary according to the precise needs of the relevant placement.

Main duties of the job

Providing Administrative support across all of Cambridgeshire Community Services, this can include but is not limited to:

• Reception
• General Admin
• Customer Service
• Personal Assistant
• Filing Clerks
• Secretaries

Secretaries  support the staff on duty by completing an initial screening of calls to the Single Point of contact (SPOC).

Work with other healthcare providers and agencies to support hospital admission avoidance plus timely and safe discharge of patients to the community setting.

Detailed job description and main responsibilities

As a Bank Worker you can work flexibly full or part time to fill a temporary vacancy or short term staffing shortages, however hours and placements cannot be guaranteed.

Ability to work autonomously and as part of a Team.

Support the staff on duty by completing an initial screening of calls to the Single Point of contact (SPOC).

Liaise with Clinicians and communicate appropriate referrals to the adult clinical services including community nursing staff providing home visits and urgent response services.

Work with other healthcare providers and agencies to support hospital admission avoidance plus timely and safe discharge of patients to the community setting.

Input and upload referrals to System One, completing triage templates to ensure all relevant information is obtained and adding to the correct caseload.

Participate in the ongoing development of the service.

Complete accurate patient records to ensure continuity of care.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes.

The post holder must adhere to infection control policies and procedures.

Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.

The post holder must participate in clinical and safeguarding audits as required.

The post holder is required to participate in relevant emergency preparedness process for their team.

General    Safeguarding people responsibility.

Safeguarding children and adults at risk of abuse or neglect is a collective responsibility.

There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care.

Safeguarding means protecting a citizen’s health, wellbeing, and human rights; enabling them to live free from harm, abuse and neglect. It is an integral part of providing high-quality health care.

Those most in need of protection include:

Children and young people.

Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilities.

The post holder must at all times carry out their duties with regard to Cambridgeshire Community Services NHS Trust Workforce Diversity and Inclusion Policy.    To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.    All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.    This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.