Bank Reception
NHS HighlandAlready thinking ahead to interview?
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An opportunity has become available to join the Belford Hospital reception team on a bank basis covering annual and sick leave.
The successful candidate will be the primary point of contact for telephone enquiries and face to face visitors, duties include:
- Operation of a Digital Telephone Switchboard providing first line communication to the general public presenting a polite and helpful manner.
- Welcome visitors to the hospital and assist with enquiries promptly and politely, with a focus on maintaining confidentiality.
- Carry out laid down procedures covering call out of on call personnel, alarm activations and emergency calls and must demonstrate the ability to deal with these in a calm, composed, manner.
- Frank outgoing post and process incoming post.
Applicants will ideally have a good knowledge of telephone operating services and demonstrate a basic understanding of computer technology with experience of using e-mail and Microsoft office suite. The successful candidate should demonstrate to a good standard level of education, be able to work as part of a small team & as a lone worker.
We invite applications from flexible individuals to complement our existing team. The successful candidate will be reliable with excellent communication, interpersonal and team skills and have an ability to stay calm under pressure.
You will be required to achieve the mandatory Induction standards for Healthcare Support Workers in Scotland and to comply with the Code of Conduct throughout your employment.
We offer a competitive salary, which includes enhancements for weekends and unsociable hours.
For more information, please contact Klara Campbell, Admin & Medical Records Manager on 01397 702481
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
ADDITIONAL INFORMATION FOR CANDIDATES
- Effective from 1st April 2026, the Agenda for Change full-time working week will be reduced from 37 to 36 hours. Part-time hours will be adjusted on a pro-rata basis. There will be an increase in the hourly rate to ensure that pay remains unaffected.
- Applications are welcome from Gaelic speakers. / Tha fàilte air tagraidhean bho luchd‑labhairt na Gàidhlig.
- You should apply for this post by completing the application process on Jobtrain.
- DO NOT upload a CV as this will not be used for short listing purposes
- Posts close at midnight on the indicated date
- For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
- To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
- Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately
- Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates
- Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues
- We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
- Once you have submitted your application form you will be unable to make any amendments
- Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Highland
NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.
We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.
Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and social care values.