Bank-Mental Health & Wellbeing Practitioner-First Response

Job overview

Sponsorship Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office’s criteria. Anyone without the correct VISA or requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed.

This is a Bank position only

An exciting opportunity has arisen for a band 5 (without professional registration) to join the team in a key role within the 24/7 Mental Health First Response service (111 Press 2), where you will be the first point of contact for people who may require urgent mental health support.

Main duties of the job

The successful applicant will:

Work within a multidisciplinary mental health care team, with a varying composition.

The post holder must be able to communicate effectively and professionally with a range of people, including people in distress, their families and carers, professionals contacting the service and colleagues.

Work within a service that provides mental health support 24 hours a day and 7 days a week.

The post holder must therefore be flexible with regards to their working hours.

Work within a multidisciplinary mental health care team, with a varying composition. The post holder must be able to communicate effectively and professionally with a range of people, including people in distress, their families and carers, professionals contacting the service and colleagues.

Understand when it is necessary to escalate the call to a relevant registrant, clinician, service or organisation, and be able to confidently manage the transition in collaboration with the relevant person/people.

Have access to information regarding local services that people can be introduced to, so that appropriate and continued support is made available where the caller requires more support than can be offered by the Mental Health & Wellbeing Practitioner.

Be trauma informed and be aware of the social determinants of mental health when developing a support plan with each person accessing the service.

Detailed job description and main responsibilities

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.