Bank HR Officer

Job overview

Job Purpose The post holder is a member of the Human Resources Services Team and the responsibilities of the team are  to support the daily demand of queries relating to all aspects of HR Operations. The post holder will need to  effectively prioritise incoming call, e-mail and E Forms into urgent and non-urgent and action accordingly.  The HR Services Team are responsible for receiving HR and payroll queries and inputting data related to  individual’s contractual terms of employment using the NHS ESR system. The Trust HR team receives a high  volume of telephone calls and e-mails from CLCH employees. The team must ensure a good working  knowledge of the HR Operations standard operating procedures in addition to CLCH policies. Enquiries must  be effectively prioritised and escalated as appropriate and all queries are to be effectively logged and  tracked using a workflow system.

Main duties of the job

• Process new enquiries in accordance with local Standard Operating Protocols (SOPs)  • Provide accurate advice on CLCH policies and procedures verbally and in written format  • Accurately input data from electronic E Forms into the NHS ESR system relating to pay and changes  to employees contractual terms and conditions  • Provide a first line level of support for all pay related queries  • Work closely with relevant departments to ensure that all queries are managed and escalated  appropriately and within service levels  • Undertake audits and surveys as requested

Detailed job description and main responsibilities

• Process new enquiries in accordance with local Standard Operating Protocols (SOPs)  • Provide accurate advice on CLCH policies and procedures verbally and in written format  • Accurately input data from electronic E Forms into the NHS ESR system relating to pay and changes  to employees contractual terms and conditions  • Provide a first line level of support for all pay related queries  • Work closely with relevant departments to ensure that all queries are managed and escalated  appropriately and within service levels  • Undertake audits and surveys as requested  • Work with telephonic equipment and computer software used to support the Trust HR and HR  Operations Team