Bank Corporate Receptionist

Job overview

• Responsible for supervisor and delivering a friendly efficient reception service to staff and visitors arriving at across both BSUH.
• To work as an integral member of the Retail and Events team providing a quality service linked to high standards of customer and patient care.
• To ensure and maintain the organisation and administration of the services.
• The post holder will manage a team of receptionists to deliver the highest standard of administrative support to across both BSUH staff.
• To operate the across both BSUH reception Internal Telecoms System ensuring all incoming calls are answered swiftly and efficiently transferred to the correct extension.
• To ensure all visitors are greeted in a professional manner and directed to the appropriate location across both BSUH.
• To attend weekly reception meetings, taking minutes and the production of analytical reports. To manage the daily invoicing, produce reports, manage social media posts and internal advertising and communications.
• To provide administrative support to Retail and Events Reception Manager and All Assistant Duty Manager.
• The post holder will need to be fully aware of the Trust’s Values & Behaviours initiative and act accordingly.

Main duties of the job

• Understand the Trusts key priorities and those of your users and translate these into key priorities for your division.
• To manage and co-ordinate the reception process and to ensure a responsive service is always available.
• Deal with complex and contentious issues within the scope of the role, and to report such issues to the Retail and Events Reception Manager for advice and support if they have wider implications for the department or trust.
• To regularly review the performance and effectiveness of each team member, coaching and retraining individuals where necessary to maintain the quality of reception services in line with customer service, health and safety, security and trust policies and procedures.
• To assist the Retail and Events Reception Manager where required to draw up and implement duty rotas and allocate work, ensuring designated area is always covered appropriately.
• To ensure staff and users conform to security arrangements and maintain control of centre keys.
• Manage room booking and hospitality requests system and levy the appropriate charge for no shows and late cancellations and to produce rooming sheets.

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Detailed job description and main responsibilities

• Making booking requests for catering allocated to events and room bookings.
• To manage the reporting of estates issues to the trust service desk on behalf of the department and users and to follow up on their behalf for updates.
• To manage data inputting, filing, and photocopying.
• To manage the provision of administrative services to colleagues as requested by line manager.
• To manage the movements diary and produce the weekly schedule.
• To manage the reporting of IT and AV issues within the centre.
• To manage the provision and set up the centre rooms with Telecoms, IT and AV equipment and to report of and log any problems with IT and Av equipment. Retail and Events Manager

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