Bank Admin Clerk

Job overview

An exciting opportunity has arisen for an Admin Clerk to join our teams within the Patient Access Centre team at Liverpool Women's Hospital on a bank contract.

This role will involve training to a standard that enables cover during periods of staff shortage across a range of areas. Duties will include manning the appointment phone line, supporting the management of clinic bookings and covering the clinic reception when required.

Main duties of the job

The successful candidate will be an excellent communicator and computer literate, with the ability to quickly learn several different systems, including e-Referral, the Hospital Patient Administration System, Outlook, and Excel.

This role will involve training to a standard that enables cover during periods of staff shortage across a range of areas. Duties will include manning the appointment phone line, supporting the management of clinic bookings and covering the clinic reception when required.

As the first point of contact for our patients, a very high standard of customer service is essential. The post holder must demonstrate an exceptional telephone manner, alongside a calm, understanding, and caring approach. The Patient Access Centre manages a high volume of calls and appointments each day, and the successful candidate will support the chronological booking and scheduling of clinic appointments.

If you are looking to embark on a career in the NHS and feel that you meet the criteria outlined in the job description, we would be delighted to hear from you.

The working hours for this post are Monday to Friday, between 8:00am and 6:00pm. Occasional weekend and evening work.

Thank you for your interest in this opportunity.

Detailed job description and main responsibilities

Undertake booking and scheduling of appointments to a range of services, including community, outpatients, imaging and admission appointments in line with Trust policy and standard operating procedures. This includes the processing of cancellations of appointments by the patients and the hospital.

Monitor and extract referrals from systems such as Choose and Book, ensuring that referral accept/reject timescales are adhered to.

Escalate issues related to the booking  and scheduling of patient appointments  in agreed timescales to supervisory and management staff.

Undertake bookings on the ambulance transport system to facilitate the patient's attendance, request interpreters and inform the patient records department of appointments booked with short notice as required,

For further information, please refer to the attached job description