Band 7 PCLS Team Manager - Bath

Job overview

We are seeking a Band 7 Team Leader to join our PCLS team here in Bath. PCLS is soon to undergo an exciting transformation working more closely with colleagues in the voluntary sector to ensure service users get the right support at the right time. This is an excellent opportunity to join the team and lead the team through this period of change and new ways of working.

PCLS supports service users accessing appropriate mental health support at the right time, and is primarily an assessment and signposting service; the team links closely with GPs and other agencies to support service users accessing the right support at the right time and also gatekeeps referrals into secondary services. The Team leader/Manager role is essential for maintaining service oversight and developing and sustaining positive working relationships and pathways between services.

We are looking for a kind, dynamic and passionate leader, with a strong clinical background, who understands the wider mental health system and has strong problem solving skills.

Main duties of the job

To provide leadership, supervision, support and consultation to nursing staff and MDT staff in the team, in line with the relevant clinical pathway as outlined within the operational procedures. Being an inspirational leader, practicing and sharing excellent clinical practice while also motivating others to deliver a high quality service. Balancing competing demands across the range of key result areas, keeping the needs of service user and carers at the heart of service delivery. Able to challenge operational issues effectively to ensure that service users receive the most appropriate support in their recovery journey.

Please see JD/Person Spec and key information leaflet.

Detailed job description and main responsibilities

• People Leadership and Management
• Provide inclusive, compassionate and effective leadership for your team by setting clear vision and direction.
• Develop a culture and environment in which members of staff are encouraged and supported to deliver high- quality services and are supported to innovate and improve services where appropriate.
• Encourage your team to feel able to raise concerns openly and safely.
• Promote equality of opportunity in service delivery and employment, ensuring that no person receives less favourable treatment than another on the grounds of gender, marital status, race, religion, creed, colour nationality ethnic or national origin, sexual orientation or disability.
• Support prompt recruitment by identifying vacancies to the AWP Recruitment Team as soon as they arise, and participate in the selection and effective induction and onboarding of new joiners to the team.
• Ensure that all team members have a very positive introduction to the team and a well-supported first year.
• Take responsibility for encouraging people to stay with AWP, ensuring that you are aware whenever a member of your team is considering leaving, seeking to understand their reasons and encouraging them to stay.
• Ensure that key messages are cascaded in your team and that your are encouraged to put forward suggestions.
• Show appreciation to your team when they do good work and support them when they are struggling.
• Consider the individual needs of team members for a healthy work-life balance and think about how their needs can be supported by providing flexible ways of working.
• Support all team members to keep their mandatory and statutory training up-to-date and identify the learning and development needs of all team members of the team ensuring that everyone has an up-to-date personal development plan (PDP).
• Ensure that every team member as at least an hour of supervision (one-to-one meeting) each month, this may include both managerial and clinical supervision.
• Ensure all team members receive a constructive assessment of their performance each year and set SMART objectives for the coming year.
• Seek support from the HR Team to tackle any worries regarding matters of discipline, including both conduct and capability concerns, supporting a ‘just and restorative culture’. Take prompt action regarding serious concerns and ensure clear plans are in place for problems which are less serious in nature but prove difficult to resolve.
• Act as a positive role model at all times, encouraging people to feel equal members of the team whilst working within clear frameworks and policies.
• Promote effective use of bank and agency nursing staff, providing a safe and effective service, complying with regulatory standards.
• Performance and Information Management
• Ensure that you and your team understand all of the agreed key performance indicators for your service, particularly relating to outcomes and essential standards to be met.
• Ensure that you and your team understand data quality standards and that all the necessary records for your service are maintained and reported.
• Ensure that you and your team understand all of the clinical and business action plans relevant to your services.
• Ensure that you and your team understand all of the monitoring, auditing and reporting systems relevant to your services.
• Service Development and Planning
• Actively seek opportunities for improvement for the services which you and your team provide by identifying research evidence and best practice elsewhere, interpreting/translating and facilitating adaptation for AWP.
• Analyse and interpret data to inform the strategic direction of the services which you and your team provide
• Ensure multidisciplinary involvement and the use of quality improvement (QI) techniques in service improvement, by negotiating shared solutions, facilitating the resolution of complex or contentious issues and managing any conflict into constructive outcomes. 3.4 Ensure effective risk identification, analysis, mitigation and management within your services, encouraging all members of your team to be aware of and to manage risks.
• Governance and Policy
• Ensure that you understand all of the key governance requirements, policies and standards for your services and that these are communicated to your team; make sure your team understand the importance of good governance.
• Support the development of policies relevant to your services, including your team in this work.
• Financial and Resource Management
• Monitor and exercise appropriate control over the budget(s) for your team, ensuring that both you and your team understand the resources available to support provision of a high quality and cost effective service.
• Challenge and manage poor financial management and poor use of any resources.
• Ensure optimum use of people and other resources; particularly though emphasizing use of substantive staffing and effective use of bank and agency staff.
• Ensure that whenever you authorise expenditure you are thoughtful and careful about whether there could be a more cost-effective solution.
• Ensure that your use of resources is in accordance with AWP Standing Orders and Standing Financial Instructions.
• Stakeholder Involvement
• Ensure that you are aware of the many stakeholders to your services (your key stakeholders will include all members of your multi-disciplinary team, other teams, service users, families, carers, local communities, other statutory agencies, other healthcare providers etc)
• Develop and maintain positive relationships with your key stakeholders, this may include proactive communications to ensure full involvement and engagement in the delivery of services and aims and objectives.

Implement and lead effective two-way communications to ensure that the Service areas are responsive to the needs of patients/service users and external pressures.