Band 5 Accounts receivable credit controller

Job overview

To ensure that the credit control of NHS and Non NHS debt (excluding private patients and Overseas), is performed in accordance with the service level agreement and other contractual arrangements. To resolve complex issues relating to credit control, giving guidance and training to the finance Team as required. To make recommendations to the Head of Accounts Receivables for the escalation of credit control actions when overdue payments are not received within agreed targets. Ensure all KPI targets set by Head of Accounts Receivable are adhered to by running aged debt reports to support the collection of cash and resolution of disputes.

Main duties of the job

The Credit Controller supports the Head of Accounts Receivable to ensure timely, accurate recovery of income owed to the Trust. The role drives improvements to credit control processes, supports team performance, and ensures policies are correctly applied. Working with Finance and operational teams, the postholder helps improve billing accuracy, resolve issues, and promote efficient payment collection.

Key duties include managing debt recovery for NHS and non‑NHS customers, resolving disputes, investigating billing errors, and negotiating payment plans when required. The Credit Controller liaises with third‑party recovery agencies and legal professionals, preparing documentation and ensuring all actions comply with Trust policies and financial regulations. The postholder reconciles complex accounts, supports aged‑debt cleansing, prepares performance reports, and assists with audit queries.

Additional responsibilities include recommending refunds for credit balances, supporting quarterly agreement of balances, and completing intercompany reconciliations when requested. The role may involve deputising for colleagues during absence and handling sensitive or contentious financial queries professionally. The Credit Controller monitors output for complex invoicing cases and contributes to Whole of Government Accounts processes. Full training is provided across all Accounts Receivable functions.

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.