Band 4 Patient Pathway Navigator - Amyloidosis

Job overview

Main duties of the job

1.1 Understands and follows the administrative input required to support the patient's standard clinical pathways from the time the patient is referred through to discharge.

1.2 Coordinates all administrative processes for each patient's pathway to ensure it is managed smoothly and within agreed time frames.

1.3 Ensure all patient demographics and contact details are kept up to date on Cerner.

1.4 When accessing patient records ensure computerised tracking systems are used appropriately.

1.5 Phone patients to provide instructions, reminders and information where necessary.

1.6 Attend and participate in meetings relevant to the role as required.

1.7 Provide patient navigation services for satellite and off site locations where required.

1.8 Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.

1.9 Provide cross-cover for other patient navigators to ensure a consistent and effective administration service is maintained at all times.

1 .10 Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.

1 .1 1 Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.