Band 3 Outpatient Front of House Receptionist

Job overview

 To provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall efficient and effective running of designated outpatient clinics.  To work closely with Supervisor, nursing and medical staff to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.  The post-holder will work as part of the Outpatient’s team, ensuring and efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients  To manage the booking of designated new & follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with supervisor , Service and medical staff to ensure patient care is not compromised.

Main duties of the job

We are looking for an Out-patient Front of House Receptionist to support Out-patient department. The successful candidate will be expected to provide a courteous reception service to patients and clinicians, work closely with nursing and medical staff, manage the booking of designated follow up appointments and work effectively as part of the out-patient team.

The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in with the public in an administrative position. You will be expected to give excellent customer care in a busy and high pressured working environment, working across multiple out-patient clinic locations. You should also have excellent communication and interpersonal skills and a high attention to detail and accuracy. Working shifts are 8am- 4pm and 10am-6pm - Monday to Friday.

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.

To find out more about working at the Royal Free please visit our website. Previous applicants need not apply.

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

*Sponsorship is not offered for the post*