Band 3 - Hot Floor Administrator

Job overview

The Emergency Department (ED), Urgent Care (UTC) and Adult Assessment Unit (AAU) administrator(s) at Barnet Hospital are responsible for providing a front-line reception service and administrative function to the hot floor (ED / UTC + AAU) and for delivering a high standard of customer care to a wide range of client groups, including the ward’s multi-disciplinary team, patients, relatives and their carers.   The Royal Free London Foundation NHS Trust,  is an organisation with a real sense of community  as we actively support and develop our staff to ensure our patients receive the best quality care. Join our team and support our vision of delivering the right care first time, every time.

Main duties of the job

The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).    The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care. The post holder will be expected to work dynamically across both areas of the hot floor in the ED and AAU clinical spaces.   The ward clerk will be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload.

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.