Band 3 Clinical Services Administrator, Weston Super Mare

Job overview

Are you an experienced, highly motivated administrator looking for a new challenge? Are you approachable, friendly and compassionate with enthusiasm for developing new skills? If this describes you then this could be the opportunity for you to join a progressive and forward thinking mental health service.

This varied and interesting role provides administrative support to the North Somerset CAMHS. You will demonstrate good initiative and judgement, as you will have to work independently but also as part of the wider admin team.  Good communication and organisational skills are vital.  Service user care is at the heart of our work so empathy and compassion goes without saying.

Ideally you will have previous clerical and administrative experience and have a good working knowledge of Microsoft Office packages.

Main duties of the job

To provide comprehensive administration support to multi-disciplinary teams and departments including medical staff and the system-wide multi-disciplinary team.

You will need to be flexible and reactive to the current requests and demands.

Detailed job description and main responsibilities

For a comprehensive list of duties please see the attached Job Description.

Utilise written and verbal communication skills to connect with a wide range of people.

Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.

To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.

To manage both telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner.

Arrange meetings and appointments for members of the team.

Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the IAPTUS system.

Organising clinicians diary and typing out clinic letters.

Handle Medication requests from clinicians and medics.

General administrative duties as required including minute taking.