Band 3 Clinical Service Administrator - Warminster

Job overview

Are you an experienced, highly motivated administrator looking for a new challenge?  We have a part-time admin vacancy within our Team. The role will involve working for the West Wiltshire Community Mental Health Team. If you are someone who is able to work well under pressure, while remaining calm in challenging situations, who has a friendly, positive nature and enjoys working in a supportive team, we would like to hear from you.

The role will be based at Trowbridge Civic Centre in Trowbridge and Shearwater Lodge in Warminster. This role requires you to work across both sites.

Main duties of the job

To provide comprehensive administrative support to the Team Manager, Senior Practitioners and the wider Clinical Team within the West Wiltshire Community Mental Health Team. You will have a good working knowledge of all Microsoft Office packages and be willing to undertake training in order to use other software packages, including our electronic patient record system (RiO). You will be the first point of contact for the Team and duties will include dealing with telephone enquiries and liaising with other Clinical Teams, Third Sector Health Care Providers and Outside Agencies.

The role is varied, and requires the successful candidate to be able to adapt to constant changes in workload.

Detailed job description and main responsibilities

• Liaise with a wide range of stakeholders, both internal to the organisation and external, including:
• Medical Staff.
• Multidisciplinary Teams (Community or Inpatient)
• Services Users and Carers.
• Health and Social Care teams.
• Third sector/voluntary agencies.
• Community groups and local authority provision.
• Other statutory agencies e.g. Police, Ministry of Justice etc.
• Answering the main phones for the ward and dealing with enquiries.
• Taking accurate messages and passing them on in a timely manner.
• Uploading and recording information on RiO (Patient Electronic file).
• Health roster for clinical staff.
• Typing clinical letters and posting them, ensuring a copy is upload to RiO.
• Taking minutes of various meetings.
• Inputting information on to Health Roster.
• Ordering supplies, including non-stock orders.
• And any other general administrative task.