Band 3 Bank Support Receptionist - North and Central Bristol

Job overview

Band 3:  BANK SUPPORT RECEPTIONIST –

Ad hoc hours for Sites based in North and Central Bristol

An opportunity has arisen for a Front of House Support Receptionist to join our friendly administration team, primarily for annual leave/sickness cover

Our receptions are open & staffed between 09:00 and 17:00 Monday to Friday. There can be no variation of these hours.

The post holder will be required to provide cover for reception duties across different sites within the North and Central Bristol

Sites include

• Gloucester House at Southmead Hospital
• The Greenway Centre in Southmead, Bristol.
• Campbell House, a Central Bristol location just behind the Bristol Royal Infirmary
• The Speedwell Centre, Whitefield Road

The ability to drive and have access to your own vehicle is therefore essential as cover could be requested at short notice.

Training at each base will be provided in respect of the role and on bespoke systems i.e. the room booking system is an IT application. For all specialist IT systems, training will be provided. The candidate will need to be IT competent.

Main duties of the job

Training at each base will be provided in respect of the role and on bespoke systems i.e. room bookings.

The role will provide a central point of contact for the building or site, as well as provision of front of house reception duties. You will be dealing directly with members of the public, carers, services users and their families.

Some understanding of mental healthcare service provision is desirable.

Previous experience of working in a reception environment is required; there will be administrative tasks within the role requiring PC skills.

We are looking for excellent communication and organisational skills together with a confident and pleasant telephone manner. Attention to detail and ability to multitask under pressure are skills that are vital in this busy role.

Detailed job description and main responsibilities

The role will provide a central point of contact for the building or site, as well as provision of front of house reception duties. You will be dealing directly with members of the public, carers, service users and their families.

Administrative tasks included within the role require PC skills, including Microsoft Office suite.

The role will also include aspects of Contract Management, Health & Safety Risk Assessments, Fire Management and Minute Taking at meetings to support the Facilities Management Team and are included in the training package.

Training for any additional bespoke systems will be provided