Band 3 Bank Administrator

Job overview

The post holder will work closely with the multi-disciplinary team in the Gastroenterology (including Hepatology) department, including Consultants, nurses, etc. They will ensure all suitable patient information is captured, recorded accurately and submitted, in a timely way. The post holder is responsible for providing a high standard of professionalism in a patient focused service, to support activities related to patient pathways and to participate in general office duties, including covering administrative/clerical work when staff are on leave.

Main duties of the job

Responsibilities and key result areas to include:

Receiving, making and resolving telephone and emailing enquiries from patients and  healthcare professionals, inside and outside the hospital. Passing on messages to the  appropriate person.

• Retrieving patient records and ensuring that they are maintained and kept up to date, sorting and filing all results, reports and correspondence (in accordance with the Health Records Policy and procedures).
• Receiving and administering patient referrals in line with timings and requirements as set out in Trust and National policies.
• Adding details of referral letters to the outpatient waiting list and ensuring they are put through for vetting.
• Making appointments for patients on the main hospital computer system and booking transport for patients when needed.
• Arranging interpreters as required.
• Completing administrative processes around arriving, booking and outcoming patient appointments as required.
• Knowledge of administrative procedures and systems.
• Collating and mailing letters.
• Co-ordinating and providing administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.

Detailed job description and main responsibilities

The post holder will work closely with the multi-disciplinary team in the Gastroenterology (including Hepatology) department, including Consultants, nurses, etc. They will ensure all suitable patient information is captured, recorded accurately and submitted, in a timely way. The post holder is responsible for providing a high standard of professionalism in a patient focused service, to support activities related to patient pathways and to participate in general office duties, including covering administrative/clerical work when staff are on leave.